Please read these Terms & Conditions carefully. Your booking and payment for a holiday constitutes acceptance of them.
The contract for a short-term holiday rental shall be made between the client and Champernhayes, subject to the following booking conditions: -
A deposit of one third of the rental is payable on booking. Provisional bookings are held for 4 working days only. The balance of the rental is payable 42 days prior to arrival. For bookings made less than 6 weeks in advance, the total amount is payable on the booking. Cheques should be made payable to ‘Champernhayes’ and sent to Mr T. Dutton at 22 Rigley Park Avenue, Reigate Surrey, RH2 7ET . Any payment received automatically acknowledges and accepts the booking conditions.
Any cancellation made by the client for whatever reason shall be in writing and addressed to:
Mrs T Dutton, 22 Rigley Park Avenue, Reigate, Surrey, RH2 7ET.
On receipt of notice of cancellation, Champernhayes will seek to re-let the property for the whole period of the booking. If Champernhayes succeeds in re-letting the property for the whole period it shall refund all the monies paid less an administrative charge of £20.00 per booking. If Champernhayes only succeeds in re-letting the property for part of the period booked it shall refund an amount equal to the monies paid less (1) the rental for the period that is not re-let and (2) an administrative charge of £20.00 per booking. If Champernhayes is unable to re-let the property before the final payment is due, the client still remains liable for the final payment on the due date as indicated in the Payment section. If Champernhayes is successful in re-letting the property for the whole or part of the period of the booking after the client has made the final payment, the client will be reimbursed in accordance with the refund conditions above. The client is advised to take out a separate holiday cancellation insurance. (Details will be sent with your booking confirmation.)
PERIOD OF HIRE
Rentals commence at 3.00 pm on the day of arrival and terminate at 10.00 am on the day of departure. Please advise if arrival time is expected to be after 6.00 p.m. for key collection arrangements.
VAT at the current rate of 17½% is included in the rental fee. If VAT rates change, Champernhayes reserves the right to amend prices accordingly.
NUMBER OF GUESTS PER COTTAGE
The number of persons occupying a property must not exceed the maximum number stipulated in the brochure or website. Children over the age of 2, not sleeping in a travel cot, count towards the total number of guests. Up to 2 extra beds can be provided for The Barn and The Farmhouse at an additional cost. Extra beds are not available for any of the other cottages, and rollout beds are not permitted.
The names, and ages of guests under 18, staying at Champernhayes, and any intended visitors, must be advised in writing, in case of emergency.
Your stay at Champernhayes should be an enjoyable break. Nevertheless, should you have cause for complaint, please advise Champernhayes immediately, as it is difficult to investigate complaints of any nature once a client has returned home. Regrettably, therefore, it is unlikely that complaints can be accepted and investigated at the end of the hiring period or after the client has departed.
Clients are reminded that all the cottages at Champernhayes are non-smoking.
Smoking is not permitted in any of the cottages, or in the pool building.
CARE OF PROPERTY
The client shall take all reasonable and proper care of the property and its contents, furniture, pictures, fittings and effects in or on the property and leave them in the same state of repair and condition and in the same truly clean and tidy condition at the end of the hire period as at the beginning. Although the client might not be charged for minor breakages (e.g. glasses), the client is responsible for all damage or breakages. Champernhayes reserves the right to charge for any breakages or for any additional cleaning that may be required in the cottages are not left in a clean state.
CHAMPERNHAYES DUTY OF CARE
All properties are maintained to a high standard. In the event of a breakdown, a repair/replacement shall be found/fitted within 48 hours where possible. Champernhayes cannot be held liable for a breakdown of any facility which is beyond reasonable control (e.g. breakdown or failure of any electrical equipment, facility or plumbing) or from any misuse or negligence of the client using Champernhayes’ equipment or facilities resulting in loss, injury or accident.
Off-road parking is provided adjacent to each cottage. Parking is entirely at the client’s own risk and no liability is accepted for any loss, damage or injury howsoever caused.
Champernhayes is situated in a farming environment, and no responsibility is accepted for any damage or inconvenience caused by farm stock and/or wildlife
Pets are accepted by prior arrangement provided that they have their own sleeping bed/basket and are not left unattended in the property. They must be house trained, well behaved, kept off the soft furnishings/beds and exercised away from the cottages. All dogs must be kept on a leash when on-site.
PERSONAL INJURY & LOSS OF CLIENT PROPERTY
The client or members of his/her party cannot hold Champernhayes responsible for injury sustained or the loss or damage to any belongings during their stay at Champernhayes. The proprietor accepts no liability for accident, injury, loss or damage sustained by any residents, their family, visitors, animals, vehicles or personal effects however caused.
RIGHT OF ENTRY
Champernhayes reserve the right to enter any cottage at any reasonable time for purposes of inspection or to carry out necessary repairs or maintenance.
CHAMPERNHAYES RIGHT TO REFUSE
Champernhayes reserves the right to refuse any booking and in exceptional circumstances, to cancel, modify or alter arrangements made for the client. Champernhayes reserves the right not to accept a booking or refuse entry if any of the booking conditions are not met, and to order any unauthorised person off the premises. Champernhayes reserves the right to refuse all single sex parties. No stag or hen parties accepted.
CIRCUMSTANCES BEYOND CHAMPERNHAYES’ CONTROL
If for any reason a cottage is not available or has been rendered unsuitable for holiday letting (e.g. water damage/fire damage) on the date booked, Champernhayes will offer alternate accommodation or alternate dates, or offer a refund of all monies paid by the client. There shall be no further claim against Champernhayes
ADDITIONAL TERMS & CONDITIONS
In addition to the terms and conditions stated here, there may be specific terms and conditions which apply to the facilities at Champernhayes such as those concerning the use of the swimming pool. These will be prominently displayed at Champernhayes and /or in the cottage information folders, and constitute part of these general Terms & Conditions.